Complaints and mediation

Your satisfaction is at the heart of our concerns. If you encounter a problem, please follow the steps below.

1. Your adviser

If you have a current application, first write to your adviser through the secure messaging service in your client area: most questions are answered quickly this way.

2. The complaints department

If you are not satisfied with the answer, send your complaint in writing to our complaints department:

• by e-mail: info@minnainvest.de
• by post: Minna Invest GmbH, Complaints department, 370 Elbchaussee, 22609 Hamburg, Allemagne

We acknowledge receipt of your complaint within 10 working days and reply within 2 months at most, unless there are special circumstances, of which we would inform you.

3. Conciliation

If the disagreement persists, or if you have not received a reply within this period, you may contact the conciliation body responsible for consumer credit disputes, after first submitting a written complaint to us:

Conciliation body at the Deutsche Bundesbank (Schlichtungsstelle bei der Deutschen Bundesbank), Postfach 10 06 02, 60006 Frankfurt am Main, Germany, www.bundesbank.de/schlichtungsstelle

You always retain the right to bring the matter before the competent courts.